Simon Casson takes over top SPA position at Four Seasons Hotels & Resorts
Regional Vice President and General Manager of Four Seasons Hotel Doha, Simon Casson has been appointed Chair of the company’s 20-member Global Spa Task Force, while retaining present positions. “What sets Four Seasons Spas apart is a sense of caring and the intuitive attitude of our therapists. A treatment at a Four Seasons Spa is a memorable experience that is unique to every one of our guests,” says Casson.
He adds that each Four Seasons Spa (Four Seasons is the world’s largest SPA operator) is unique, indigenous and authentic: “I believe that’s where we have an edge – in addition to returning to the same Four Seasons Spas where they have already received excellent service, our guests are travelling the world with the knowledge that wherever they go, the experience will be a distinct reflection of the locale.”
Speaking about his future plans, Casson outlines that investment in people remains a top priority. “Our Spa Career Development Program identifies potential in the trenches. It provides comprehensive, customised training for as long as a year in locations around the world to prepare candidates to become leaders in their own markets. To date, two dozen have graduated, and more are currently participating in the program,” says Casson, noting that the initiative is “absolutely essential” to the brand’s leadership in spa.
For many people, spa is no longer an occasional indulgence, but part of a total wellness approach. “We’re extending the spa experience into many other areas of our hotels, and our guests’ lives. For example, at our Spa and Ayurvedic Retreat in the Maldives, the program includes special menus in the Resort’s restaurants, and in Westlake Village in California, we offer a regular schedule of classes in the Hotel’s Wellness Kitchen. In Maui, an ongoing series brings in experts in sport, fitness, wellness and spa for multi-day immersions that have proven to be very popular.”
Born in England, Simon Casson joined Four Seasons in 1989, at the time Assistant Manager, Four Seasons Hotel London. His Four Seasons tenures include London, Canary Wharf, Washington DC. He joined Four Seasons Doha as General Manager in 2004, the property maintaining to date its leading position not only in Qatar but also in the Middle East.