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KEMPINSKI at its lowest standards, in their home country
Review 28 February 2010
Besides its superb location on leading highstreet Maximilianstr., the KEMPINSKI Vier Jahreszeiten Munich has failed in every aspect !
I walked into the hotel carrying my luggage and noone bothered to greet me, let alone assist with luggage. At check in, I advised I had sent an email requesting an upgrade and after a 40 minute search for my booking and verification of voucher, I was eventually upgraded to an Executive room, which, on the hotel website says it is the largest of all room categories.
When arriving in the room, I was shocked to discover a 3 star standard room with old carpets and curtains, an old humming tv set and a large bathroom, yet with many flaws, of which the most striking were the stains from unproper cleaning and the set of cheap branded tolietries (Kempinski branded), made by the same company which supplies hotels such as the IBIS or HOLIDAY INN chains.
I was down in reception in 10 minutes and expressed my huge disappointment. The most superior ranking staff was the Assistant Guest Relations Manager who informed me that if I wanted to switch to a renovated room of the same size, I would need to pay extra, about EUR 200. Most disturbing were not only the actual facts conveyed, but the attitude of the staff which could not care less as to whether I am leaving or not. And I left...