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Dubai, a tale of three iconic luxury hotel brands

Established

1934 Oberoi Hotels & Resorts

1960 Four Seasons Hotels & Resorts

1983 The Ritz Carlton Hotel Co.

1998 The Ritz Carlton, Dubai (renovated 2013)

2013 Oberoi, Dubai

2014 Four Seasons, Dubai at Jumeirah Beach 

Target

The Ritz Carlton, Dubai – leisure

Oberoi, Dubai – business

Four Seasons, Dubai at Jumeirah Beach – leisure & business

Location

The Ritz Carlton, Dubai – JBR (Jumeirah Beach Residence) – no private beach

Oberoi, Dubai – Business Bay (business district)

Four Seasons, Dubai at Jumeirah Beach – Jumeirah Beach (private beach)

Leisure competitive edge

The Ritz Carlton, Dubai – Spa, outdoor swimming pools

Oberoi, Dubai – Spa, outdoor heated swimming pool

Four Seasons, Dubai at Jumeirah Beach – lavish Spa, private beach, spacious beach cabanas & villas; luxury roof-top outdoor lounge / night club; family friendly

Business competitive edge

The Ritz Carlton, Dubai – JBR – business centre, proximity to downtown

Oberoi, Dubai – business center, proximity to business district

Four Seasons, Dubai at Jumeirah Beach – proximity to airport and downtown; high-speed wi-fi throughout the entire hotel

Rooms +

The Ritz Carlton, Dubai – touch pad centralized control of AC, curtains, DND; classic design with subtle Arabic influences; soft beds; double rain shower for him & her; all suites feature spacious balconies

Oberoi, Dubai – floor to ceiling glass windows; wooden floors; custom made Amber by ETRO bathroom toiletries’; flawless housekeeping service

Four Seasons, Dubai at Jumeirah Beach – ultra comfortable soft bed (customizable); remote controlled curtains; large marble & wooden double sink vanity bathrooms; spacious walk-in wardrobes; spectacular sea and/or city skyline views;

Rooms -

The Ritz Carlton, Dubai – noise from adjacent construction both day and night time; noise from nearby ‘Zero Gravity’ night-club (not operated by the hotel); chemicals & preservative rife bathroom toiletries by Asprey (Pacific Group); noisy AC

Oberoi, Dubai – uncomfortable mattress; lack of shades / black-out in the living room of suites; small wardrobe space and limited storage; only certain rooms have Burj Khalifa views – the rest overlook nearby construction sites

Four Seasons, Dubai at Jumeirah Beach - lacklustre interior design’

Public spaces

The Ritz Carlton, Dubai- impressive Library Bar; The Lobby Lounge an iconic F&B outlet in Dubai, adorn with a spectacular wooden ceiling and Palladian windows; sleek & colonial feel at the Asian restaurant (especially the terrace)

Oberoi, Dubai – business / corporate with an understated, yet comfortable feel

Four Seasons, Dubai at Jumeirah Beach - grand, glamorous, lavish; stunning atrium lobby with 8 meter high bow window overlooking the gardens and the private beach; impressive materials & finishes throughout all the public spaces; impressive F&B stations in the main restaurant

Spa

The Ritz Carlton, Dubai – robotic reception service; average facilities, with design lacking any character; outdoor swimming pool hardly used by guests due to nearby construction works

Oberoi, Dubai – world class service and treatments by highly skilled therapists; modest facilities in terms of Spa treatment rooms, reception

Four Seasons, Dubai at Jumeirah Beach – impressive daylight indoor heated pool; luxurious treatment rooms and sleek reception; bespoke Sodashi massage oils

Food & Beverage

The Ritz Carlton, Dubai – exceptional Asian restaurant; good service throughout all F&B outlets

Oberoi, Dubai – top quality food in all outlets; average quality of service, especially in the Indian Restaurant

Four Seasons, Dubai at Jumeirah Beach – outstanding personalized service throughout the F&B outdoor spaces (especially swimming pools & seafood restaurant); room for improvement in the service provided in main restaurant; top quality foods and diversity

Arrival / Departure

The Ritz Carlton, Dubai – overall average quality service – disconnected team

Oberoi, Dubai – authentic & attentive

Four Seasons, Dubai at Jumeirah Beach - genuine, intuitive & highly personalized

Concierge

The Ritz Carlton, Dubai – average quality service

Oberoi, Dubai – attentive & highly knowledgeable

Four Seasons, Dubai at Jumeirah Beach - efficient & knowledgeable

Service +

The Ritz Carlton, Dubai – several employees for over 10 years with the hotel, who provide the utmost personalized service for loyal patrons

Oberoi, Dubai – overall warm and homely

Four Seasons, Dubai at Jumeirah Beach - the finest of the Four Seasons service DNA

Service -

The Ritz Carlton, Dubai – unless a long time loyal guest, one could feel like being a 1,000 room hotel

Oberoi, Dubai – service imbalances throughout different departments

Four Seasons, Dubai at Jumeirah Beach - disconnected in the main restaurant

Ideal setting for

The Ritz Carlton, Dubai – outdoor conference events

Oberoi, Dubai – business conferences & meetings

Four Seasons, Dubai at Jumeirah Beach - weddings & anniversaries; unique corporate events; honeymooners; friends & corporate crowd for a most entertaining night at the roof-top lounge

Suites

The Ritz Carlton, Dubai – Presidential Suites with private Spa (hammam, Spa beds, showers)

Oberoi, Dubai – largest Presidential Suite, ideal for a business trip

Four Seasons, Dubai at Jumeirah Beach – finest Royal Suite living room in Dubai

Video diary

The Ritz Carlton, Dubai – Junior Suite on the 4th floor in the new wing of the hotel – watch video here

Oberoi, Dubai – Deluxe Suite on the 11th floor of the hotel – watch video here

Four Seasons, Dubai at Jumeirah Beach - Swimming pools & beach video; Pool Villa video

Four Seasons Dubai at Jumeirah Beach

Comprehensive individual review of each hotel coming up December 2014 / January 2015. Dedicated photo galleries available on our Facebook page.

Oliver Petcu in Dubai

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